No CRM without process

An exclusive study shows that many companies are dissatisfied with the performance of their CRM software because of missing, definable processes. The fact is: The CRM system must follow the process and not the process of the system.

For this reason, cleversoft has the motto: Unless the process landscape of the company is taken into account, CRM should not be implemented into the system!

Based on systematic analyses and the definition of customer-specific product requirements, we develop effective and secure process chains. The fact is: If the processes are not taken into account, it is impossible to successfully use CRM systems in a company.

Change Management

Introducing a CRM system in companies often identifies weaknesses in the process landscape. We can help you to remedy these weaknesses and optimise your process chains. The biggest challenge is motivating all stakeholders to consistently implement the changes in the future.