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(Senior) Customer Delivery Manager (m/f/d)

Are you ready to break new ground with us? Then join us in Frankfurt as soon as possible as an (Senior) Customer Delivery Manager.

Apply now

Job highlights

Customer Success
Full time
 position(s) available

Why cleversoft

cleversoft is a leading provider of innovative compliance software for the financial services sector. With our cloud-based technologies and efficient SaaS services, we are shaping the future of the industry. Our experts in 4 countries work every day to expand our service portfolio and make it even better. We are a team of more than 180 colleagues - diverse personalities who all want to grow together with you.   

What we offer:

  • Being part of an established, successful company with a solid financial profile and well-known international clients
  • Working in a dynamic team with an open feedback culture
  • High level of responsibility and autonomous work
  • Competitive compensation
  • Excellent work-life balance with the option of home office days
  • Up to 30 days of vacation

You should have the following qualifications:

  • Bachelor’s degree or successfully completed apprenticeship in banking, insurance, or comparable work-experience in the financial industry and/or IT sector.
  • Distinct customer orientation with a high understanding of quality and delivery obligations.
  • Ability to handle complex situations, manage small projects as well as conflicts and communicate it in a comprehensible manner.
  • Solution-oriented, excellent communication and organizational skills and a team-oriented mindset.
  • Ability to work in a dynamic environment where hard work and fun are the key ingredients.
  • Experienced in the use of PCs and standard Microsoft applications, especially Outlook, Word, Excel, and PowerPoint.
  • Excellent written and spoken German and English language skills.

Preferable (but not mandatory) would be also:

  • First experience in using a CRM and/or Jira Service Management / Service Desk.
  • Further language skills are an advantage, but not strogly required
  • Knowledge in the regulatory segment (MiFID, PRIIP, or also ESG and sustainability) or the compliance environment is advantageous

Your responsibilities:

  • You are the first point of contact for our major clients and interface between the specialist departments, IT and our partners.
  • Manage client and service deliverables and support such that all the SLA's are met
  • Creation and maintenance of service documentation, customer reporting as well as the support of sales colleagues are part of your daily tasks.
  • Ensure contractual deliverables are provided and performance SLA’s are achieved
  • Identify and manage all dependencies, risks and issues + ensure smooth and cordial relationship with the client
  • Ensure highest level of customer satisfaction and manage key stakeholder relationships with transparence and integrity

Apply now

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